Order Overview
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Customer Service Niche
• Quality customer service defined
• Fantastic service components
• Effective communication
• Dealing with angry customers
• Moments of truth$155 for 90 day access
AE Member Price: $125
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Understanding Mandatory OSHA Recordkeeping
• Who must maintain OSHA records?
• What forms, and how to completed?
• Injury versus Illness and other criteria
• First Aid versus Medical Treatment
• The 5-Step Process$155 for 90 day access
AE Member Price: $125
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Developing the New Leader
■ How to put people first
■ Honesty with staff
■ Building trust with staff
■ Transitioning from peer to supervisor
■ The art of delegation$155 for 90 day access
AE Member Price: $125
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Effective Interviewing & Successful On-Boarding
■ Interviewing basics
■ What is on-boarding and why is it so important?
■ On-boarding vs. Orientation
■ Stages of on-boarding
■ Things to consider in building your organization’s program$155 for 90 day access
AE Member Price: $125
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Wage & Hour Part II: Non-exempt Employees
■ Non-exempt employee defined
■ Definition of a work week
■ Hours worked to include travel time
■ Properly determining and paying overtime
■ Comp time & potential pitfalls$155 for 90 day access
AE Member Price: $125
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Wage & Hour Part I: Exempt Employees
■ Exempt employees defined
■ Importance of job descriptions
■ Explanation of each exemption
■ Paying exempt employees
■ Docking exempt employee wages$155 for 90 day access
AE Member Price: $125
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Employee Records: Organized & Legal
■ What files do you want to have?
■ Who should have access?
■ Where do you properly store them?
■ When can you dispose of them?
■ Why follow best practices?$155 for 90 day access
AE Member Price: $125
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Effective Presentation Skills
■ Classroom management
■ Personal management
■ Presentation communications checklist
■ Handling questions & answers
■ Mistakes to avoid$155 for 90 day access
AE Member Price: $125
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Conflict Management:
Handling Difficult Behaviors
■ Conflict overview
■ Coping techniques
■ Ideas to resolve conflict
■ Employee basic needs
■ Behavior patterns of difficult people$155 for 90 day access
AE Member Price: $125
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Workplace Investigation Essentials
■ Identifying the need for an investigation
■ Importance of maintaining confidentiality and avoiding retaliation
■ Steps to completing your findings
■ Properly maintaining the investigation file$155 for 90 day access
AE Member Price: $125
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I-9 Compliance:
As Easy as 1, 2, 3■ Avoiding common mistakes when completing the I-9 form
■ Importance of accuracy and timeliness
■ Developing internal procedures
■ Conducting self-audits$155 for 90 day access
AE Member Price: $125
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Conducting Background & Reference Checks
■ When and why conduct background checks
■ Types of background and reference checks
■ Complying with applicable laws
■ Roadmap for considering adverse action
■ Responding to employment inquiries$155 for 90 day access
AE Member Price: $125
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Effective Communication: Do More Than Hear, Listen
■ Define listening and hearing
■ Why don’t we listen well?
■ Filters- what they are and why they matter
■ Diversity in communication$155 for 90 day access
AE Member Price: $125
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ADA: A Primer for Employers
■ Governing law
■ Definition of a disability
■ Essential job duties
■ Reasonable accommodation
■ Retaliation$155 for 90 day access
AE Member Price: $125
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Board of Directors Development:
Understanding & Applying the Difference Btwn Governance & Mgmt
■ Understanding the Board’s role
■ Teamwork
■ Effective board meetings
■ Board skills to strengthen accountability$155 for 90 day access
AE Member Price: $125
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Harassment Prevention in the Workplace
■ Federal & State Law overview
■ Devastating effects on the workplace
■ Harassment defined
■ Retaliation
■ Roles in preventing harassment$155 for 90 day access
AE Member Price: $125
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Managing Stress in the Workplace
■ Personal tips
■ Management tips
■ Interpersonal skills
■ Conflict management
■ Respect$155 for 90 day access
AE Member Price: $125
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Workplace Violence Prevention
■ What is workplace violence?
■ When is workplace violence committed?
■ What are the signs?
■ What kind of threats should you watch for?
■ How can you prevent workplace violence?$155 for 90 day access
AE Member Price: $125
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Ethical Considerations in the Workplace
■ Workplace ethics defined
■ Importance of ethical conduct in business
■ Basic ethical values
■ Ethical pitfalls
■ Decision making process$155 for 90 day access
AE Member Price: $125
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Confronting & Coaching the Problem Employee
■ Tips to confront
■ Importance of effective listening
■ Coaching process
■ Coaching performance vs. behavior
■ Where it goes next$155 for 90 day access
AE Member Price: $125
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FMLA & MT Maternity Leave Act Overview
■ Family Medical Leave Act (FMLA) overview
■ Montana Maternity Leave Act overview
■ Leave processes
■ End of leave- what happens?$155 for 90 day access
AE Member Price: $125
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Change Management: Navigating the Transition
■ Difference of change vs. transition
■ Three phases of transitions
■ Effective communication during change
■ Four P’s of change
■ Building trust$155 for 90 day access
AE Member Price: $125
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Professionalism & Handling Conflict
■ Etiquette & Respect
■ Understanding what conflict is, and is not
■ Supervisor-employee relationships
■ Behaviors of difficult people
■ Understanding how to resolve conflict$155 for 90 day access
AE Member Price: $125
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Discipline & Termination in Montana
■ Overview of Montana Wrongful Discharge from Employment Act
■ Establishing good cause
■ Grounds for immediate termination
■ Conducting a disciplinary action$155 for 90 day access
AE Member Price: $125
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HR 101: Short Course in Human Resources
■ Recruiting process
■ New hire process
■ Employment process
■ Workers Compensation basics$155 for 90 day access
AE Member Price: $125
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Mentor’s Guide to Coaching
■ Coach defined
■ Types of mentoring
■ Benefits of mentoring
■ Do’s & Don’ts
■ Goals & Objectives$155 for 90 day access
AE Member Price: $125
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Independent Contractor vs. Employee:
What is the Difference?
■ Federal overview
■ State overview
■ Three areas of control
■ Twenty criteria for determination$155 for 90 day access
AE Member Price: $125
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Tips for Managing Your Time
■ Time management defined
■ Time management process
■ Scheduling time and tasks
■ Time wasters to avoid
■ Procrastination$155 for 90 day access
AE Member Price: $125
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Unemployment Insurance:
Managing Claims & Costs
■ Fundamental concepts
■ Avoiding UI claims
■ Receiving a claim/employer’s response
■ Strategies in managing claims$155 for 90 day access
AE Member Price: $125
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Interviewing:
Doing It Right
■ Resumes/Applications: How do I handle them?
■ Questions: What can I ask?
■ Scoring the interviews
■ Making the offer$155 for 90 day access
AE Member Price: $125
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Facts & Myths of Drug & Alcohol Testing in MT
■Who can be tested?
■What types of testing can you perform?
■When can you start testing?
■Where do you get more information?
■Why should you drug & alcohol test?$155 for 90 day access
AE Member Price: $125
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Documentation:
The Why & How for Supervisors
■Why documentation is so important
■Who should document issues
■Four main types of documentation
■Why you should always partner with HR$155 for 90 day access
AE Member Price: $125
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Emotional Intelligence & Effective Leadership
■ What is EQ (Emotional Quotient)?
■ The five components of EQ
■ EQ pitfalls
■ Improving our EQ
■ Other factors to consider$155 for 90 day access
AE Member Price: $125
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Navigating the Multi-Generational Workforce
■Generations defined
■Changes in how we do business today
■Communication and conflict resolution
■Advantages of a diverse workforce
■Recruitment and retention$155 for 90 day access
AE Member Price: $125
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Benefit Administration Basics for Employers
■ History of employee benefits
■ Benefits mandated by federal & state law
■ Selecting employee benefit offerings
■ Benefit administration basics
■ Communicating benefits to employees$155 for 90 day access
AE Member Price: $125
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The Montana HR Hour
* Montana Human Rights Act overview
* Montana Maternity Leave Act overview
* Montana Wrongful Discharge from Employment Act overview
* Establishing good cause
* Importance of due process$155 for 90 day access
AE Member Price: $125
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Making the Most of Meetings
* Model for superior facilitation
* Model for successful meetings
* Managing team potential ahead of time
* Driving the team to perform
* Continuous improvement of team results$155 for 90 day access
AE Member Price: $125
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Protecting Your Employees
& Your Organization from Retaliation
• What is retaliation / How can it happen
• Culture of Dialogue
• Penalties for retaliation
• 5 tips for freeing a workplace from retaliation$155 for 90 day access
AE Member Price: $125
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Burnout:
It’s Real and You Can Help!
• What burnout means for different people
• Recognizing what may be burnout
• How work and burnout collide
• Mental health awareness in the workplace
• Helping your employees be less stressed, at least at work$155 for 90 day access
AE Member Price: $125
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Best Practices for Downsizing:
Layoffs & RIFs
• The impact of a workforce reduction
• Consider alternatives to downsizing
• Understand the legal implications
• Help workers cope with the situation$155 for 90 day access
AE Member Price: $125
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Conflict Resolution:
"A Process for Those Who Aren’t Getting Along"
• Overview of conflict
• Tips to confront
• Individual meeting process
• Group meeting process / ground rules
• Follow up$155 for 90 day access
AE Member Price: $125
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Organizational Culture:
Creating & Maintaining Your Ideal Workplace
♦ Defining your organizational culture
♦ Your ideal culture
♦ Creating your ideal culture
♦ Maintaining your ideal culture$155 for 90 day access
AE Member Price: $125
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Social Media in the Workplace:
What Is an Employer to Do?
♦ Policy “do’s” and “don’ts”
♦ Discipline/termination for infractions
♦ Generational characteristics and differences
♦ Tips to confront$155 for 90 day access
AE Member Price: $125
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Fundamentals of Compensation Plans
♦ The importance of both internal equity and external market data
♦ The process
♦ Communication
♦ Implementation$155 for 90 day access
AE Member Price: $125
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Pain Free Performance Appraisals
» What does an effective performance appraisal look like?
» Four keys to delivering effective performance feedback
» Importance of documentation$155 for 90 day access
AE Member Price: $125
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Successfully Supervising Remote Employees
» What to do first for remote employees
» Working with remote non-exempt and exempt employees
» Tracking performance and accountability
» Trust and faith in your team$155 for 90 day access
AE Member Price: $125
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Succession Planning:
Planning for the Future of Your Business
» Why it is so important
» What you need to know going in
» Steps in succession planning
» Communication of the plan
» Challenges to effective succession planning$155 for 90 day access
AE Member Price: $125
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Employee Handbooks: To Have or Not To Have
» Why have an employee handbook?
» What should an employer consider when putting together a handbook?
» Does the law require any policies?
» What policies should I have?$155 for 90 day access
AE Member Price: $125
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New Hire Orientation:
The Key to Effective Hiring & Retention
» What to do before the first day
» What to do on the first day
» Follow up meetings during the first 3 months
» New employee “mentoring” program$155 for 90 day access
AE Member Price: $125
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When HR Intersects with Payroll:
The Technical Side of Paying Employees » Learn about the five areas where HR and accounting intersect.
» Keep compliant with wage and hour laws.
» Learn to handle/document time off situations.$155 for 90 day access
AE Member Price: $125
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Affirmative Action
- Your Responsibilities
» Who needs an Affirmative Action Plan?
» What do you do with the plan once you have it?
» Painless ways to stay in compliance
» Related reporting$155 for 90 day access
AE Member Price: $125
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Writing Effective Job Descriptions
» Define the purpose of job descriptions
» Identify the key elements
» Gather/organize necessary information
» Write complete, accurate, and objective job descriptions$155 for 90 day access
AE Member Price: $125
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Professionalism, Respect & Diversity
in the Workplace
» Ten commandments of good manners » Cost of rudeness » Telephone, cell phone & email etiquette » Benefits of diversity$155 for 90 day access
AE Member Price: $125
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What Employees Really Think
-And How Best to Use That Information » Why it’s important to know » Methods of finding out what employees think » The good, the bad & the ugly » Considerations in communicating results
$155 for 90 day access
AE Member Price: $125
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Effective On-Boarding:
The First Step in Employee Retention » What Is It & Why Is It So Important? » On-Boarding vs. Orientation » Stages of On-Boarding » Things to Consider in Building your Org’s Program » Tips & Tricks to Maximize Your Success
$155 for 90 day access
AE Member Price: $125
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The Importance of Strategic Planning
• Understand why organizations plan • Facts and fiction about strategic planning • External environmental scans • Internal environmental scans • Process
$155 for 90 day access
AE Member Price: $125
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Sales Success: Cold Calls & Closings
• Sales process overview • Skills for success • Cold calling process • Importance of effective listening • Closing the deal
$155 for 90 day access
AE Member Price: $125
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Recruitment & Retention
- Key Strategy to Win With New Hires! • Preparation •Targeting applicants & marketing opening • Screening applications and candidates • Selection & offering the job! • Orientation, training & performance management
$155 for 90 day access
AE Member Price: $125
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How to Build an IT Security Culture
• Many reasons security awareness fails • Creating an awareness culture vs. a compliance culture • Practical steps to creating an IT security culture in the workplace
$155 for 90 day access
AE Member Price: $125
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Safety: A Business Decision
Talking Dollars & Cents • Measuring safety performance • Direct and indirect costs of incidents • Costs of below average safety performance • Consequences of poor safety performance
$155 for 90 day access
AE Member Price: $125
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Resolving Conflicts is Your Choice
• Overview of conflict • Culture of Dialogue • DiSC Profiles & how understanding who we are can help resolve conflict • Emotional Intelligence & why it helps • Ideas & tools to help you resolve conflict
$155 for 90 day access
AE Member Price: $125
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Project Management Part II:
Project Implementation
• Project team development
• Troubleshooting
• Project evaluation & wrap up
• Multiple project management$155 for 90 day access
AE Member Price: $125
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Project Management Part I:
Planning Your Project
• Analyzing the project
• Scheduling the project
• Contingency plans
• Pitfalls to avoid$155 for 90 day access
AE Member Price: $125
Thank you, .